“~Listening is critical. Listen to your customers, spend time with them and see what they go through.”

Founded and developed by Adam Norsworthy PayGuard® a product of Fusion Technology Limited, was developed through a vision to help organisations take simple, secure and compliant payments. There are so many compliance processes that need to be actioned when taking payments that it’s not uncommon for one or more of these procedures to be overlooked or ommited when taking customer payments and handling sensitive information.

By not following the requirements of bodies such as the PCI DSS organisations can find themselves out of scope of compliance, and put their customers, business and directors at financial risk. By using PayGuard® companies are able to significantly reduce risk, lower costs, cut administration, and improve security.

"The future of PayGuard® continues with a collaborative approach, making sure that the technology continues to give multiple secure and compliant choices on how to handle sensitive financial information from customers."

The PayGuard® team knew they had created a special technology when they went through the full R&D process and initial testing. This was done by working through the pain points of their clients who were very clear on their problems and what they needed to take payments. The customers wanted to remove any payment compliance concerns and even automate some of their processes. In simple terms, they required an application that was easy for their team to use, allowing them to take payment and make sure they were PCI compliant, and their organisation was protected. This vision and mission were fully accomplished and PayGuard® was developed.

When asked what advice Adam Norsworthy would give to someone who is starting out or needs to move to the next stage of their business journey, Adam said “Listening is critical. Listen to your customers, spend time with them and see what they go through. Engaging in a genuine dialogue with them not only helps build your roadmap, but also generates trust and long-term relationships critical for your development process and producing a product or service that meets your customer’s needs.

With a clear strategy in place PayGuard® has been able to support businesses in the last unprecedented year since the global pandemic began. With a need for various organisations like Call Centres needing to work remotely, organisations were able to keep operating with the same safety measures and compliance in place, even when their teams were having to work from a home working environment. The customer also benefits, safe in the knowledge that by using PayGuard® organisations handle their sensitive payment information securely, and meet required compliance standards such as the GDPR, PCI DSS, MiFID II, FCA and PSD2.

PayGuard® has seen a successful entry into the market taking payments across any channel and is now a prominent inclusion with clients constantly feeding back the positive impact the technology has had on their business. It has helped solve problems and at the same time enhance the processes they already had within their company. Receiving testimonials that have been built on trust and successful integration has led to PayGuard® winning several awards. These accolades have been recognised and awarded by leading industry experts for both Best Payment Technology and Best Payment Solution. The team attribute these awards to the focus on a combination of the customer’s needs and technology used, making sure that the application does what the customer needs from the offset, and by doing this the team champions the success of the payment system.

The future of PayGuard® continues with a collaborative approach, making sure that the technology continues to give multiple secure and compliant choices on how to handle sensitive financial information from customers. This will continue to evolve with a core understanding of what businesses require when taking payments. The demands of customers are ever-changing and PayGuard® will adapt to meet these challenges to keep protecting organisations. Being instrumental in ensuring companies are being kept PCI compliant by revolutionising the way and ease in which taking payment can be taken is the key focus at PayGuard®.IE