- Tech Insights
Since 1937, Jaeger Lumber has been proudly serving New Jersey’s finest contractors and home owners for all of their construction and remodeling needs. Jaeger Lumber offers a full range of lumber and building materials. Led by President Bryan Jaeger, a professional sales team is always ready to help you at any one of their 8 locations throughout New Jersey.
Our Jaeger Overhead Door & Jaeger Home Concepts divisions offer professional service and installation of garage doors, doors, and windows for residential and commercial buildings. We excel in providing superior quality material, professional grade tools and hardware and the best millwork solutions to all our customers, large or small.
Bryan Jaeger has always lead by example, frequently being the first to arrive and the last to leave the office. His dedication is easily recognized and motivates everyone around him. Bryan works with all his staff to ensure that they have the necessary information to succeed. He will teach anyone how to perform their job, or how to perform it better. His patience helps people to train at their own speed and succeed. Bryan is well-informed and continuously absorbs industry-related information. As a member of numerous industry leading groups, Jaeger Lumber is always in tune with the most accurate information for strategic planning.
“Jaeger Lumber’s employees are our greatest asset, says Bryan. We strive to support the growth and success of all of our employees. We encourage them to reinvest in themselves and always improve the customer experience.” Bryan considers it his job to review all processes and offer more efficient solutions to many job functions. He has worked in many of his company's roles and has a great understanding of how things get done, from the order through to the payment of the vendor.
Bryan is open to all kinds of input, both positive and negative. When it comes to Jaeger, the company's CEO has organized a "round table" of employees from all levels and responsibilities to discuss the company's triumphs, challenges, and suggestions. No suggestion goes unheard, and all challenges are attacked with the two heads are greater than one attitude.
“We have partnered with Epicor Bistrack as our ERP software. They are a best-in-class provider and are forward-looking about what leads to the best customer experience, not just for our internal users but also how our customers interact with Jaeger Lumber, adds Bryan. We also join local industry groups to keep our customers up-to-date on new trends and help them be more efficient with their billing.”
Jaeger is currently in the process of rolling out an online tool that will allow customers to quote projects and access live pricing 24/7. “One way we go above and beyond as a supplier is to provide the newest technologies to help our customers develop and expand their businesses. It doesn't matter if it's a pre-construction or financial instrument; we have and support the latest and greatest for our customers, and we all benefit when our clients succeed,” says Bryan.
According to Bryan, understanding the importance of building a relationship with your customers and establishing trust goes a long way. Bryan continues to lead by example in this area. On any given day you can find Bryan at any one of the Jaeger locations, chatting it up with customers, most of whom he is on a first name basis with. At times he might be talking business, and others just sharing a laugh or making sure the family is doing well.
Customers who participate in Jaeger's Key Account Program receive points for every purchase they make, which can be used to offset the cost of the key account trip the company puts together every year. Destinations like Mexico and the Dominican Republic have been favorites over the years. “The key account trip is always eagerly anticipated, adds Bryan. It allows me to take a break from business and get to know our clients and their families better.”
Bryan is extremely optimistic about the future of Jaeger Lumber expressing that, “Jaeger Lumber has a bright future ahead of it, and we've got the perfect mix of seasoned pros and up-and-coming talent working together right now. The company is in the midst of major renovations to all locations, always striving to improve the customer experience. The market can throw some curveballs from time to time, but Jaeger is standing strong at the plate.”
Jaeger Lumber has been serving their local communities since 1937. We are a family owned and operated business consisting of 8 full service lumber yards. We pride ourselves on providing the highest level of service and expertise that the custom homebuilder, remodeler, or "Do-it-Yourself" craftsmen needs. Our Jaeger Kitchens division has experienced designers and an installation team of master craftsmen that can make your dream kitchen a reality from concept to the final nail.