Michael Yurchuk, General Manager of Christian Lingua, Top 10 Admired Leaders of 2024

Shipra Priya Arora
Chief Operating Officer
Pure Home Health Care


Michael Yurchuk, General Manager of Christian Lingua

“Your work is to discover your world and then with all your heart give yourself to it.” - Buddha

Pure Home Health, under the leadership of its co-founder Shipra Priya Arora, is a company that would like to be known as an “agency with a heart." She says, “We exist to provide excellence in compassionate care to our patients. Our mottos—Care, Dignity, Respect, and Empathy—are not just words but a philosophy that we live by.”

Pure Home Health Care, located in West Michigan, is a Medicare-approved provider of skilled home health care services. They take a holistic approach to care, considering not only a patient’s physical health but also their emotional and social well-being.

Medicare has given Pure Home Health Care a five-star rating. They are a locally owned agency with the distinction of being part of a large healthcare system's high-performing network.

As a leader, Shipra strongly believes in the importance of adhering to plan A and giving it her full effort before considering plan B, as she believes that diligently following a path will eventually lead to desired results.

This philosophy is what has shaped her identity. Diligence, focus, and a never-say-die attitude have been her guiding principles as she and her husband built their new life and business in a new country, quite late in their lives. This mindset fueled the growth and success of Pure Home Health, which has thrived for 11 years and continues to grow steadily and successfully.

According to Shipra, rather than mindless expansion, building on our current strengths eventually leads to better success. Growth will naturally follow if we focus on improving and excelling in our services, she adds. Growth is just a byproduct of quality work.

Pure Home Health Care highly values its employees as their most important asset. Shipra says, "Ensure that employees receive the necessary training and resources, then allow them to soar and explore their full potential!” The company believes in investing in ongoing training and education for their employees to ensure they are up to date on the latest advancements in home health care. Their staff specializes in Wound care, Ostomy care, LSVT Big, and Lymphedema care. They are constantly adding to the list of certifications that help improve a patient’s quality of life.

Their Dream Team program aims to provide guidance to those who need more support, as well as recognition for those who excel, fostering a positive and competitive environment that ultimately leads to superior patient care.

Shipra also explains that leadership involves having a clear vision of your company's culture and living it every day. Building a team with a shared vision and enthusiasm for its promotion is a gradual process.

Giving employees autonomy empowers them by providing a sense of control and ownership over their work. A well-trained team that also shares the company’s vision and culture can succeed even more with this sense of autonomy, leading to higher job satisfaction, motivation, and productivity.

Shipra says she owes a large part of Pure Home Health’s success to the company’s nursing director, Theresa Stephens. Theresa shares the vision and leadership style of employee empowerment, which have immensely contributed to the agency’s success.

Shipra adds that when the goals are clear, everything else falls into place. Their focus is on creating a work environment in which employees feel appreciated, and patients have faith in the clinicians' ability to assist them in achieving their optimal health goals. At Pure Home Health Care, they encourage collaboration between agency, employee, and client, which promotes a culture of accountability and responsibility—a collaborative nexus whose prime goal remains propagating the company’s ethos and culture. As Shipra states, “a culture where excellent patient care is our only goal. We understand the importance of upholding the dignity of both our patients and our team members. Empathy guides us in all decisions we take for our patients' well-being, ensuring everyone feels valued, supported, and understood throughout their healthcare journey.

Shipra believes Pure Home Health Care can surpass its competitors by continuously improving their systems and processes to meet and exceed their customers' expectations. She emphasizes the importance of competing with oneself and constantly learning and growing. Being mindful of your surroundings and having open communication, where listening is just as important as speaking, can achieve this. Bringing together different perspectives and ideas is key to driving innovation and progress, she says.

Besides devoting her days to managing operations at Pure Home Health Care, Shipra loves traveling the world, reading, and listening to music. She has also recently discovered her interest in gardening and is enjoying it! She loves seeing her labor's fruits and flowers bloom everywhere in her backyard.

Pure Home Health Care would like to keep providing ongoing and improved support to their elderly clients. They are constantly trying to find ways to improve the daily life of those that they serve. However sometimes it feels like that is not enough, says Shipra, especially when you see so many seniors living alone by themselves. Pure Home Health Care’s vision is to help mobilize the community and volunteers so these patients can get that additional oversight and assistance between the homecare visits. This is an initiative that Pure Home Health Care hopes to realize in the future. Because at the end of the day, Pure Home Healthcare strongly believes that giving back to the community is as much, if not more, important than receiving.


Company

Pure Home Health Care

Management

Shipra Priya Arora
Chief Operating Officer
Pure Home Health Care

Description

Pure Home Health Care’s nurses and therapists are achievers – they aim high for their patients and achieve measurable results. Each clinician is highly qualified - and expert in their field of service with years of experience to hone those skills.


Admired Leaders Magazine