Give the employee the privilege of taking an initiative

At first glance, ScienceLogic looks like many innovative high-tech firms, with teams handling functions like pre-sales, sales, R&D, product development, and more. But according to President and Chief Revenue Officer Todd McNabb, a closer look at ScienceLogic reveals a company committed to its customers by not only delivering comprehensive visibility for their information technology but supporting them with a Customer Excellence team to ensure their ongoing success that delivers their business outcomes.

And then there are ScienceLogic’s employees. As a leader in the company responsible for motivating its personnel to achieve success in a competitive market, Todd knows even an excellent product like the ScienceLogic SL1 platform needs amazing culture and dedicated people to make it happen.

“It’s important to spend the time it takes to know your employees and to understand their personal and professional objectives,” Todd says. “People’s goals change, and it is likely that the things that motivated them at age 23 are much different at age 33, 43, 53, 63 and 73. That’s why you have to take time to empathize and understand their wants, needs, and desires.”

Todd builds a winning culture of what he calls “inspirational accountability” throughout ScienceLogic. This is inspiring the teams to see beyond what their goals are while holding them accountable to their monthly, quarterly, and yearly objectives. To build that winning culture, Todd focuses on three key pillars:

• Customer success, ensuring that the customer comes first in all aspects of the business.

• Employee empowerment, enabling employees to think and make decisions that benefit themselves and their customers.

• Inclusion, creativity, diversity, and cultural awareness, fostering a safe, respectful workplace where individuals feel valued and appreciated.

“Trusting your employees to make the right decision is paramount. And building a culture of trust and accountability supporting those decisions will ultimately lead to success for the organization,” Todd says. “But not every decision is always going to be right. Being able to learn is what helps elevate an organization to a higher level of thinking. At ScienceLogic, data-driven and customer-focused decisions are at the forefront of our culture, enabling our employees and customers to thrive. This approach will help build better leaders and drive confidence through better decision making. As our people become better leaders, ScienceLogic’s position as a leader in the market is solidified.”

“SL1 delivers enterprise visibility across the entire IT estate," Todd says. “This visibility enables our customers to efficiently manage today’s complex IT environments and deliver better business outcomes. Our customers ensure we are on the right track either directly or through third parties like TrustRadius, who recognized ScienceLogic for ‘Best Value, Best People, and Best Culture’.”

As enterprise technology grows more sophisticated, and as IT estates grow larger and more complex, Todd believes the value that the SL1 delivers to its customers will also grow. And that growth requires a strong, diverse team, providing great customer service. IE